U-Blog, Six Apart, and Their Angry Bloggers – Loïc Le Meur blog
This french blogger is updating customers on a response to a customer issue. Although it’s not a super angry post, it is super defensive. And a defensive response can quickly curtail into an angry response. It’s an interesting take on an issue. It would seem that if the response could have avoided the use of “I had… I have… I, I, I” then it may not have come across quite as defensive and may not have made it on the site.
In my humble opinion, it’s okay to own the mistakes and explain what you are doing to fix them without conceding and reacting to an attack. One thing is for certain about this French blogger, she is doing her best to do a good job and to help out her customers and that is to be greatly admired.
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Does Anyone Read This Blog: With an Alexa score of 97,661, people are definitely reading.
Is the Anger Justified: Yes.
Anything Else Interesting: This is a french and english site. She’s bilingual (at least) and that’s very respectable.
Give her a break.