Customer Service, here we go… This Angry Sprint Customer had an experience with Sprint that quickly became national. That’s the trick about today’s world, the checkpoints are never ending.
This Angry Sprint Customer outlines his frustrations and points the finger to a Seth Godin blog that agrees with him regarding Sprint’s customer service, or lack thereof. Apparently a large portion of Sprint users agree that their customer service is extremely poor. Until Sprint decides to change, there are bound to be many more Angry Sprint Customers typing away on their keyboards letting the world know.
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Does Anyone Read This Blog: Yes. The Alexa score is 302,872.
Is the Anger Justified: Yes.
Anything Else Interesting: Nope.
Everyone is angry about something and certainly the travel industry has a tendency to easily provoke anger to its many weary travelers. This angry traveler had one good experience with Jet Blue Airlines and then quickly had a bad one. And that bad experience, turned into a blog post.
A little bit about this blogger:
VagabondJourney.com is the work of the perpetual traveler, Wade Shepard. For the past 10 years he has been traveling the world and writing about it. Up to here, he has traveled through 45+ countries on 5 continents.
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Does Anyone Read This Blog: Absolutley. Alexa score 380,401
Is the Anger Justified: Yes.
Anything Else Interesting: His site is really interesting.
This french blogger is updating customers on a response to a customer issue. Although it’s not a super angry post, it is super defensive. And a defensive response can quickly curtail into an angry response. It’s an interesting take on an issue. It would seem that if the response could have avoided the use of “I had… I have… I, I, I” then it may not have come across quite as defensive and may not have made it on the site.
In my humble opinion, it’s okay to own the mistakes and explain what you are doing to fix them without conceding and reacting to an attack. One thing is for certain about this French blogger, she is doing her best to do a good job and to help out her customers and that is to be greatly admired.
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Does Anyone Read This Blog: With an Alexa score of 97,661, people are definitely reading.
Is the Anger Justified: Yes.
Anything Else Interesting: This is a french and english site. She’s bilingual (at least) and that’s very respectable.
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